Frequently Asked Questions

Everything you need to know about bringing comfort and style to your home.

What is the standard shipping time for furniture and decor?

Most items are processed within 1-2 business days. Standard delivery typically takes 5-7 business days, though larger furniture pieces requiring specialized freight may take 10-14 days.

Do you offer international shipping?

Currently, VIAMAJA ships to the contiguous United States. We are working on expanding our logistics to include international destinations in the near future.

What is your return policy for home goods?

We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.

How can I track my order status?

Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

At VIAMAJA, we prioritize eco-friendly manufacturing. Many of our wooden pieces are FSC-certified, and we actively partner with artisans who use ethical production methods.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.